Terms of service

 

Last updated: 12 November 2026

1. Introduction

 

Welcome to Perfume Box SA.

These Terms and Conditions govern your access to and use of the Perfume Box SA website, including any purchases made through our online store.

Perfume Box is a South African brand operated by Innovative Cosmetic Solutions (Pty) Ltd ("we", "us", "our" or "the Company").

By accessing our website, browsing our products or placing an order, you agree to these Terms and Conditions, together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy.

Please read these Terms and Conditions carefully before using our website or placing an order. Nothing in these Terms and Conditions is intended to limit or exclude any rights you may have under applicable South African law.

 

2. About Us

 

Perfume Box SA operates under:

Company Name: Innovative Cosmetic Solutions (Pty) Ltd
Trading As: Perfume Box SA
Registration Number: 2019/356349/07
VAT Number: 4240290298
Physical Address: 23, Longmeadow Business Estate, Nguni Drive, Modderfontein, 1601, South Africa
Telephone: 011 608 3633
Email: hello@perfumebox.co.za
Website: www.perfumebox.co.za

All sales made through this website are transactions with Innovative Cosmetic Solutions (Pty) Ltd.

3. Eligibility and Use of the Website

 

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under South African law.

You agree to use this website for lawful purposes only and not to engage in any activity that may interfere with its operation, compromise its security or negatively affect other users.

You must not:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorised access to our website, systems or customer information.
  • Upload or transmit malicious software, viruses or harmful code.
  • Copy, reproduce, distribute or commercially exploit website content without our written permission.
  • Provide false, misleading or incomplete information when placing an order.
  • We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms and Conditions have been breached, subject to applicable law.

 

4. Products and Product Information

 

We make every reasonable effort to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

Please note:

  • Product colours, packaging and appearance may vary slightly from the images displayed due to screen settings, lighting or packaging updates.
  • Product descriptions and specifications are provided to help you make an informed purchasing decision.
  • Product availability may change without notice.
  • We reserve the right to update product information, discontinue products or limit quantities where reasonably necessary.
  • Any changes to product information will not affect an order that we have already accepted, except where a correction or cancellation is permitted by law.

If you have questions about a product before purchasing, please contact us at hello@perfumebox.co.za.

 

5. Prices and Payment

 

All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable.

Delivery charges, where applicable, are calculated separately and displayed during checkout before you complete your purchase.

We reserve the right to change product prices, promotions and discounts at any time. However, the price applicable to your order will be the price displayed at the time you complete checkout, subject to the correction of genuine pricing errors and applicable consumer protection laws.

By placing an order, you confirm that:

  • The payment information you provide is accurate and complete.
  • You are authorised to use the selected payment method.
  • You agree to pay the total amount displayed at checkout, including any applicable delivery charges.

Orders are subject to successful payment authorisation and acceptance by us.

 

6. Orders and Order Acceptance

 

When you place an order through our website, you are submitting an offer to purchase the selected products.

An automated order confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been dispatched.

We reserve the right to review an order and, where reasonably necessary and permitted by law, decline or cancel it. This may occur in circumstances such as:

  • A product being unavailable or out of stock.
  • An obvious pricing or product information error.
  • A payment authorisation failure.
  • Suspected fraudulent or unauthorised activity.
  • Incorrect or incomplete order information that prevents fulfilment.
  • If we are unable to fulfil an order after payment has been received, we will notify you and arrange an appropriate refund in accordance with applicable law.

Once an order has entered the packing or dispatch process, changes or cancellations may no longer be possible. Please contact us as soon as possible if you need assistance with an order.

 

7. Shipping and Delivery

 

We currently deliver exclusively within South Africa. International shipping is not available.

Our shipping arrangements, delivery estimates and applicable charges are explained in our separate Shipping Policy.

Our delivery pricing is as follows:

  • Orders of R400 or more qualify for free delivery anywhere in South Africa.
  • Orders below R400 are subject to a delivery fee, calculated at checkout based on the delivery address and applicable delivery distance.
  • Delivery timeframes are estimates and may be affected by courier operations, weather conditions, public holidays or other circumstances outside our reasonable control.

Please ensure that your delivery address and contact details are correct when placing your order. If your details need to be changed, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

We remain responsible for fulfilling our obligations as the seller under applicable consumer protection laws. Nothing in these Terms and Conditions transfers statutory responsibility for delivery or risk of loss to you prematurely.

For further information, please refer to our Shipping Policy.

 

8. Returns, Refunds and Exchanges

 

We want you to be satisfied with your purchase. If you need to return a product, request a refund or arrange an exchange, please refer to our separate Returns and Refunds Policy.

All returns and refunds will be handled in accordance with our stated policy and applicable South African consumer protection laws.

Nothing in our Returns and Refunds Policy or these Terms and Conditions limits your statutory rights, including your rights relating to defective, unsafe or unsuitable goods.

Under the Consumer Protection Act, where goods fail to meet the required standards, you may have the right to return them within six months of delivery, subject to the requirements of the Act. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Where applicable, consumers may also have cancellation rights under the Electronic Communications and Transactions Act, including a seven-day cooling-off period for qualifying online transactions. Certain statutory exceptions apply.

For assistance, contact hello@perfumebox.co.za.

 

9. Promotions and Discount Codes

 

From time to time, we may offer promotions, discount codes, special offers or other incentives through our website or marketing channels.

Unless otherwise stated, promotional offers:

  • Are subject to the specific terms communicated with the offer.

  • May be limited to selected products or order values.

  • Cannot be exchanged for cash.

  • May not be combined with other promotions or discount codes.

  • Are valid only for the stated promotional period.

We reserve the right to correct genuine errors or withdraw or amend a promotion where reasonably necessary and permitted by law. Any changes will not unlawfully affect an offer or transaction already accepted.

 

10. Intellectual Property

 

All content on this website, including text, photographs, product images, graphics, logos, designs, branding and other materials, is owned by or licensed to Innovative Cosmetic Solutions (Pty) Ltd or the relevant rights holders.

You may view and use website content for personal, non-commercial shopping purposes.

You may not, without prior written permission:

  • Copy, reproduce or republish website content.

  • Use our branding, logos or trademarks for commercial purposes.

  • Modify, distribute or sell website materials.

  • Use our product images or descriptions in a way that infringes our intellectual property rights.

All rights not expressly granted are reserved.

 

11. Third-Party Websites and Services

 

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

These services are operated independently of Perfume Box SA. We are not responsible for the content, privacy practices, security or availability of external websites, except where applicable law provides otherwise.

If you choose to access a third-party website or use an external service, you do so subject to that provider's own terms and policies.

Any purchases or transactions made through third-party websites are between you and the relevant third party.

 

12. Privacy and Personal Information

 

We collect and process personal information in connection with your use of our website, account activities, enquiries and purchases.

This may include information such as your name, contact details, delivery address, order information and other details required to process your transactions.

We handle personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA), and our Privacy Policy.

Our online store is powered by Shopify, which provides the e-commerce platform and related services. Personal information may be processed by Shopify and other service providers where necessary to operate the website, process payments, fulfil orders, provide customer support and maintain website security.

Please refer to our Privacy Policy for further details about how your personal information is collected, used, stored and shared.

 

13. Reviews and Customer Feedback

 

If you submit a product review, comment, suggestion, photograph or other feedback through our website or communication channels, you confirm that:

  • The content is truthful and based on your genuine experience.
  • You have the necessary rights or permission to submit the content.
  • The content does not infringe another person's rights or contain unlawful, misleading or offensive material.

By submitting feedback, you grant Innovative Cosmetic Solutions (Pty) Ltd a non-exclusive, royalty-free licence to use, reproduce and display that feedback for purposes connected with our business, including product information, customer testimonials and marketing.

We will not knowingly present a review in a misleading way or imply that a customer endorses a product or service beyond what their feedback supports.

We reserve the right to remove or decline to publish content that is unlawful, inappropriate, misleading or in breach of these Terms and Conditions.

 

14. Website Availability and Accuracy

 

We aim to keep our website accurate, secure and accessible. However, we cannot guarantee that the website will always be available without interruption or that every feature will operate without errors.

There may occasionally be:

  • Temporary website maintenance or downtime.
  • Technical errors or interruptions.
  • Delays in updating product availability or information.
  • Typographical, pricing or product description errors.

Where we identify a material error affecting an order, we will take reasonable steps to contact the customer and resolve the matter in accordance with applicable law.

 

15. Limitation of Liability

 

To the extent permitted by applicable law, Innovative Cosmetic Solutions (Pty) Ltd will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

However, nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms and Conditions do not exclude or limit:

  • Your rights under the Consumer Protection Act.
  • Your rights relating to defective, unsafe or unsuitable goods.
  • Liability for fraud, wilful misconduct or gross negligence where liability cannot lawfully be excluded.
  • Any other statutory rights or remedies that cannot be waived.
  • We do not accept responsibility for the content or services of independent third-party websites, subject to any responsibility imposed on us by applicable law.

 

16. Events Beyond Our Reasonable Control

 

We will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, strikes, public emergencies, interruptions to essential services or significant courier disruptions.

Where such circumstances affect an order, we will take reasonable steps to communicate any material delays and assist with an appropriate solution.

This section does not remove any rights or remedies available to consumers under applicable law.

17. Changes to These Terms and Conditions

 

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will always be available on this page, together with the date it was last updated.

Any changes will apply from the date they are published, unless a different effective date is stated. Changes will not retrospectively remove rights or alter the terms of an order already accepted where doing so would be contrary to applicable law.

We encourage you to review this page periodically.

 

18. Governing Law

 

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from your use of our website or purchases made through it will be dealt with in accordance with applicable South African law and the jurisdiction of the competent South African courts.

Nothing in this section limits any consumer rights or remedies available under applicable legislation.

 

19. Severability

 

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as separate from the remaining provisions to the extent required.

The remaining provisions will continue to apply, provided that this does not limit any rights you may have under applicable law.

 

20. Contact Us

 

If you have any questions about these Terms and Conditions, your order or our website, please contact us:

Innovative Cosmetic Solutions (Pty) Ltd
Trading As: Perfume Box SA
Email: hello@perfumebox.co.za
Telephone: 011 608 3633
Address: 23, Longmeadow Business Estate, Nguni Drive, Modderfontein, 1601, South Africa