Shipping policy

 

Last updated: November 12, 2026

Thank you for shopping with Perfume Box SA! This policy explains how we process, pack and deliver your orders within South Africa.

 

01. Order Processing

 

All orders are packed and prepared within 1 business day of being received.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

02. Shipping Methods & Delivery Times

 

We work with courier services to deliver your order safely to your chosen address.

Estimated delivery times are generally 1–3 business days, depending on your delivery location. Delivery times are estimates and may be affected by courier delays, weather or other circumstances beyond our control.

 

03. Shipping Costs

 

Enjoy FREE shipping on all orders over R400 anywhere in South Africa!

For orders under R400, a delivery fee will apply. Shipping costs are calculated at checkout based on your delivery address and the distance to your location.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

04. Shipping Destinations

 

We currently deliver within South Africa only.

We do not offer international shipping at this time.

 

05. Order Tracking

 

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

Please allow some time for tracking information to update after dispatch.

06. Delivery & Address Accuracy

 

Please ensure that your delivery address, contact number and other shipping details are correct when placing your order.

If you need to make changes, please contact us as soon as possible. We cannot guarantee changes once your order has been dispatched.

If a delivery attempt is unsuccessful, the courier may contact you using the details provided at checkout. After two unsuccessful delivery attempts, your order may be returned to our warehouse. Additional delivery charges may apply if redelivery is required.

 

07. Lost, Damaged or Delayed Packages

 

If your order is lost, arrives damaged or is delayed, please contact our team so we can assist you.

For damaged items, please include your order number and photographs of the product and packaging where possible.

 

08. Order Changes & Cancellations

 

Need to change or cancel your order? Please contact us as soon as possible.

We may be able to accommodate changes or cancellations before your order is dispatched. Once your order has shipped, we are unable to make changes to it.

Where a cancellation and refund are approved, refunds will be processed to the original payment method, where possible.

 

09. Questions?

 

If you have any questions about shipping, delivery or your order, we'd love to help.

Email: hello@perfumebox.co.za